I do agree that it could be made easier, and there are services that can index all of your databases and provide a central search capability.
The portal is especially needed for off-site access, where one must generally authenticate through a proxy server (like EZProxy) to gain access.
In other news, I'm evaluating a workflow solution called PerfectForms. It's Flash-based and very slick. It allows registered users to create forms and workflows. You can attached scanned documents too. Below is an example I made (a work ticket).
I will sign up for the demo account and see how hard it is to create a workflow for an actual process. We are currently reviewing office procedures to find efficiencies, so this is a good time to do such a thing. I'll post a more detailed review here afterwards.
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